(704) 376-1911

The NC Division of Health Regulation (of the NC DHHS) offers a way for consumers to make a complaint about care and services received against state regulated and licensed facilities through their Complaint Intake Unit. Here is a list of some facilities that are regulated by the NC Department of Health and Human Services include:

  • Nursing homes
  • Adult care homes
  • Acute care hospitals
  • Home care agencies
  • Home health agencies
  • Hospice agencies
  • Psychiatric hospitals
  • Dialysis centers

If you would like to look up a particular facility, you may find that here.

The Complaint Intake Unit only investigates complaints regarding incidents that have occurred in the past year, and they only investigate issues regulated by federal regulations or NC state statutes. Each complaint is prioritized by the seriousness of the situation. Although you must provide your contact information, it will be kept anonymous from the facility. The Unit is available to take your complaint by phone, fax, or mail. You may complete this form to send by fax or mail. (DOC, 63kB | PDF, 75kB)

  • By phone:
    Hotline: 1-800-624-3004 (within NC) or 919-855-4500
    Hotline hours: 8:30am – 4:00pm weekdays, except holidays.
  • By fax:
    Please fax your information to 919-715-7724
  • By mail:
    Complaint Intake Unit
    2711 Mail Service Center
    Raleigh, NC 27699-2711

Issues regarding:

Physicians & Urgent Care Centers, contact the NC Medical Board (1-800-253-9653)

Labor/Personnel Issues, contact the NC Department of Labor (1-800-625-2267)

Health Insurance Portability and Accountability Act (HIPAA) Complaints, contact the US Office of Civil Rights (1-800-368-1019)

Discrimination Complaints, contact the US Office of Civil Rights (1-800-368-1019)

Medicaid Fraud, contact the NC Division of Medical Assistance (919-647-8000)

Medicare Fraud, contact the US Office of Inspector General (1-800-447-8477)

Three Ways We Can Help You Today

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Use the simple form below to send a message directly to our lawyers. We will respond within 1 hour or less during business hours. You may also call us at (704) 376-1911.
  • Any response to the questions are general information, and I will not be charged for the response to this email question. I further understand that the law for each state may vary, and therefore, I will not rely upon this information as legal advice.

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    Contacting us does not create an attorney-client relationship.

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I was involved in an accident with an uninsured driver, so I contacted the attorney that I had used in a previous case. I explained to them the situation and they advised me that there was no way that I would be able to recover anything so they would not take my case. I then contacted Charles Monnett & Associates and they accepted my case and I am happy to say that their expert staff was able to settle my case with the insurance companies for $128,000.

Meredith Eastridge


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In October 2010, my pregnant wife and I were in a horrendous accident in Charlotte, NC, caused by a drunk driver. We were struck head on by the driver traveling at nearly 100mph and sustained many life threatening injuries. We lost our unborn baby and were fighting to stay alive ourselves. This is not a time we could even think about an attorney, but fortunately, people we care about found Mr. Monnett! This incredible man visited us in the hospital at our request and made everything so easy for us during such a trying time. There's not another person on earth with whom I would trust such an important endeavor. His experience and knowledge overshadowed the defense by leaps and bounds. Mr. Monnett remained steadfast and confident throughout the process, while ultimately prevailing, it was amazing. I offer my highest recommendation to this great man and his top notch firm.

Susan Zakanycz


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Charles Monnett was very helpful and lead me through the whole legality of my case. Charles was always available and informative on this process.

Free Consultation

Use the simple form below to send a message directly to our lawyers. We will respond within 1 hour or less during business hours. You may also call us at (704) 376-1911.
  • Any response to the questions are general information, and I will not be charged for the response to this email question. I further understand that the law for each state may vary, and therefore, I will not rely upon this information as legal advice. Since this matter may require advice regarding my home state, I agree that local counsel may be contacted for referral of this matter. Contacting us does not create an attorney-client relationship

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