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The Fair Debt Collection Practices Act

The Fair Debt Collection Practices Act (FDCPA) is a federal law that protects consumers from debt collectors’ aggressive and often unethical debt collection practices. 

 

Today, The FDCPA is overseen by the Federal Trade Commission (FTC) and the Consumer Financial Protection Bureau (CFPB). According to a 2017 CFPB report, around 70 million Americans are contacted by debt collectors each year. Debt collectors are infamous for using unethical collection methods to scare consumers into paying their debts quickly. Understanding the FDCPA is essential when dealing with debt, as knowing your rights can help you save time, reduce stress, and avoid unnecessary expenses.

What is the Fair Debt Collection Practices Act (FDCPA)?

The FDCPA is a federal law that outlines what debt collectors and agencies can and cannot do when collecting different types of debt.

President Jimmy Carter signed the FDCPA into law in 1977 to protect consumers from aggressive debt collection tactics implemented by debt collection agencies nationwide.

The FDCPA has three main objectives:

  1. Eliminating abusive debt collection practices: The FDCPA restricts when, how, and even to whom debt collectors can contact for payment. 
  2. Ensuring debt collectors who avoid abusive practices are not at a competitive disadvantage: The FDCPA holds debt collection agencies accountable for aggressive and unethical debt collection tactics. This not only helps protect consumers but also encourages ethical practices.
  3. Promoting consistent state actions to protect consumers from debt collection abuses: The FDCPA imposes real, legal consequences on debt collectors and agencies who break the law, such as fines and damages. This further protects consumers and discourages aggressive debt-collection tactics across the nation
 

The FDCPA defines a debt collector as any person who regularly collects or attempts to collect consumer debts for another person or institution. It is important to note that The FDCPA applies to third-party debt collectors, not original creditors. However, creditors collecting their debts using a different name are subject to the FDCPA.

Rights Afforded to Consumers Under the FDCPA

Before the FDCPA, debt collection companies faced few restrictions on their practices.

Debt collectors can come from agencies that either collect debt on behalf of a company or purchase debt from a company to collect it independently.

Previously, collectors would make calls at odd hours, threaten jail time, inflate the amounts owed, and even contact the debtor’s family, friends, and neighbors. Families facing economic hardships or health crises have historically been the most vulnerable to these invasive practices, which only add to their stress during already difficult times.

Today, collectors must adhere to the certain restrictions when collecting debt.

Communication and Contact Restrictions

When Can a Debt Collector Call You?

  • Debt collectors cannot contact you at an unusual time (typically before 8:00 a.m. or after 9:00 p.m.) or at an inconvenient time to the consumer. For example, if you work a typical 9-5 office job, collectors cannot call your workplace after you’ve told them you’re not allowed to take personal calls during that time.
  • Debt collectors may also not contact you more than seven times within seven days, including voicemails or calls cut short. If a collector sends an email or text message, consumers need a way to opt out of receiving these electronic communications.

Who Can Debt Collectors Contact?

  • Debt collectors can only contact the debtor. This prohibits them from contacting friends, family, or the debtor’s workplace. Furthermore, once the collector knows that a debtor has hired an attorney, all further communication must go through the attorney. This is one significant reason why contacting a trustworthy attorney is crucial when dealing with debt collection!

Restriction During Communication

How are Debt Collectors Required to Act?

  • Debt collectors are not allowed to abuse or harass debtors verbally. Harassment and verbal abuse include foul language, yelling or shouting, and making threats.

Can a Debt Collector Lie about the Debts I Owe?

No! The CFBP says that the FDCPA prohibits collectors from using false, deceptive, or misleading practices. Collectors can not lie about any aspect of the debt or themselves. This includes:

What Information Do I Need from a Debt Collector?

According to the FDCPA, debt collectors must provide debtors with certain information in their initial communications. If the collector did not give that information and the debtor did not pay their debt within five days of said initial communication, then the following information also needs to be sent in written form:

The Federal Reserve outlines many other rules that collectors and agencies must follow when collecting debt. We highly recommend reading the FDCPA in its entirety to understand your rights.

How to Protect Yourself from Unfair Debt Collection

At Maginnis Howard, we are all too familiar with the unethical practices of these debt collectors and their agencies. To ensure your rights are protected, we recommend taking the following steps:

  1. Know Your Rights: Familiarize yourself with the protections under the FDCPA.
  2. Maintain Records: Keep detailed records of all communications with debt collectors, including dates, times, and the nature of the contact.
  3. Request Debt Validation: If you’re uncertain about a debt, request written validation from the debt collector.
  4. Limit Communications: Send a written request to the debt collector to cease further communication if desired.
  5. Report Violations: File complaints with the CFPB or the FTC.
Finally, having the right team when dealing with debt collectors and FDCPA violations is essential. Our attorneys have offices across North Carolina, including Charlotte, Raleigh, and Fayetteville, that can assist. Contact us via phone or email for a free consultation and get personalized legal support from our experts!

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