In today’s digital age, companies are increasingly relying on text messages to connect with consumers. While convenience and efficiency are often their goals, the relentless stream of messages can quickly blur the line between helpful communication and intrusive spam. This line might have already been crossed for recipients of unwanted texts from Cologuard.
Cologuard, a popular at-home colon cancer screening service, is known for its innovative approach to healthcare. But like many companies, its marketing tactics—including text messaging—have raised concerns. If you’re receiving unwanted messages from Cologuard, you may be able to receive compensation.
What is Cologuard?
Cologuard is an at-home screening test designed to detect colorectal cancer and precancerous conditions. The company advertises the product as a more convenient alternative to a colonoscopy. It analyzes stool samples for DNA markers and signs of blood that may indicate the presence of cancer or abnormalities in the colon. Colonoscopies are recommended to many adults beginning at age 45.
What Are Complaints About Cologuard?
Many individuals have expressed frustration over receiving unwanted texts from Cologuard. Some common complaints include persistent messages even after opting out, receiving texts without prior consent, and feeling overwhelmed by the frequency of communication. On platforms like Trustpilot and Reddit, users have shared their experiences, with some describing the texts as intrusive and relentless. These concerns highlight the importance of understanding consumer rights under laws like the Telephone Consumer Protection Act (TCPA), which protect against unsolicited communications.
What is the TCPA?
The TCPA is a federal law that protects consumers from unwanted or intrusive communications. Enacted in 1991, the act regulates telemarketing calls, robocalls, and unsolicited text messages. Under the TCPA, businesses must obtain express consent before sending marketing messages to an individual’s phone.
Additionally, the TCPA allows individuals to take legal action against companies that violate these regulations. If you’re receiving unwanted texts from Cologuard—or any other business—you may have grounds for a lawsuit and could be entitled to compensation.
How Do Unwanted Texts Violate the TCPA?
Unwanted texts can constitute a TCPA violation if they are:
- Sent without prior express consent.
- Delivered to consumers who have specifically opted out of receiving further communication.
- Sent using an automated system without appropriate compliance.
- Sent to someone on the National Do Not Call Registry.
If you’ve received unsolicited texts from Cologuard, keep track of the messages’ frequency, content, and timing. This information could be pivotal if you decide to pursue legal action.
Protect Your Rights and Take Action
Unwanted messages aren’t just an inconvenience; they violate your privacy. As a Consumer Protection law firm, we hold companies accountable for their overreach. If you believe Cologuard has violated your rights under the TCPA, our team will help you explore your legal options.
If you believe Cologuard has violated your rights, contact our office for a free consultation. Call us at (919) 526-0450 or message us through our contact page. We have three conveniently located offices in Raleigh, Charlotte, and Fayetteville, representing clients across the Carolinas. While we cannot take every case, we do our best to direct consumers to the appropriate resources.
