Consumers looking for deals can spend countless hours scouring the web for the best prices. Companies like EverQuote, Inc. promise to do all the work for you– if you hand over your personal information. However, complaints are mounting online that the company does nothing more than sell your contact to third parties and hound you with calls and texts. These harassment allegations appear across the internet, showing a pattern of potentially illegal behavior.
EverQuote, Inc. Background
EverQuote, Inc. is a Massachusetts-based online insurance marketplace that connects consumers with local insurers. A consumer enters personal information such as their zip code, details about their home or car, and contact information to generate a possible insurance quote. However, EverQuote is not an insurance agency itself. Instead, it uses your information to connect you with actual agencies.
The company was formerly AdHarmonics, Inc., but rebranded in November 2014.
EverQuote also has an app called EverDrive that tracks your driving habits and shares the information with insurers for reduced rates.
Complaints Against EverQuote, Inc.
Consumers have reported harassing behavior by EverQuote, Inc. to the Better Business Bureau, Trustpilot, and other forums. Because the company is not an insurer, it sells information to legitimate agencies for profit. Then, EverQuote aggressively calls and texts the consumer with “offers” it scrapes from other agencies.
EverQuote, Inc.’s aggressive approach to phone solicitation has elicited concerns among the public. Reports suggest they utilize various techniques, including auto-dialing systems, pre-recorded messages, and persistent calls outside standard working hours. Such tactics infringe upon legal boundaries and disregard the basic principles of ethical communication.
One of the most troubling aspects of this phone harassment is the potential for manipulation. Consumers have reported feeling coerced or misled by EverQuote, Inc.’s representatives, often facing high-pressure sales pitches and misleading information about their services. This harms the consumer financially and erodes trust in the industry. This is not only a nuisance but a violation of federal laws.
The Telephone Consumer Protection Act
The Telephone Consumer Protection Act (TCPA) is a federal law enacted in 1991 that aims to protect consumers from unwanted telemarketing calls, text messages, and faxes. The TCPA sets guidelines and restrictions for companies engaging in telephone solicitation, including requiring prior express consent from consumers before making automated or prerecorded calls. It also establishes the National Do Not Call Registry, allowing individuals to opt out of receiving telemarketing calls. The TCPA gives consumers the right to take legal action against violators, seeking damages for each violation. The TCPA is crucial in safeguarding consumer privacy and reducing unwanted communication.
The following are violations of your consumer rights against telephone harassment:
- Calls to residences before 8 am or after 9 pm
- Calls to those on the National Do Not Call Registry
- A solicitor fails to identify themselves as such
- Contacting consumers without Prior Express Written Consent
- Improper use of Automated Telephone Dialing Systems
Known Phone Numbers
EverQuote’s main phone number is (855) 522-3444. The company has been known to contact consumers using the following telephone numbers:
- (361) 200-1180
- (518) 282-3674
- (620) 202-4001
- (817) 761-1207
- (817) 857-6879
Phone harassment, once a rare occurrence, has become increasingly prevalent in recent years. These unsolicited calls can disrupt daily life, invade privacy, and cause significant distress to those targeted. If EverQuote, Inc. is continually harassing you via telephone call or text, you may need to pursue legal action.
Consulting with a lawyer specializing in consumer protection law can help determine if pursuing legal action is right for you. Contact our office at (919) 526-0450 or send a message through our contact page for more information. We take consumer cases on contingency, meaning you pay no attorney fees unless we win your case. Our intake staff may ask for supporting documents and details from your experience to assess your potential case. Whether we accept your claim depends upon many factors; however, if we can’t help you personally, we are happy to provide referrals.